Refund Policy
Eyelash Service Refund Policy
Complimentary Fixes: If a client is unhappy, we offer a "corrective service" (touch-up) rather than a refund. This must be requested within a strict time frame, usually 24-48 hours after the appointment. A fix is generally only provided if it is a technician error, not a change of mind or personal preference.
No-Refund Scenarios:
-
Change of mind e.g wanting a different style.
-
Failure to follow aftercare instructions.
-
Proceeding with a style against the artist's professional advice.
-
Booking Fees: Deposits for appointments are typically non-refundable.
Product Sale Refund Policy
-
Cleansers, Brushes, Serums etc: No Refund due to hygiene reasons.
-
Unopened Items: Returns or exchanges permitted 7 days, with proof of purchase.
-
Opened/Used Items: Generally non-refundable due to hygiene and safety restrictions, especially for adhesives and used lash trays.
-
Defective Products: Defective items should be replaced or refunded if reported within 2-3 days.
-
Sale Items: All sales or clearance items are typically final sale.
Policy Statement
"All sales are final. We do not offer refunds on services rendered. However, if you are unsatisfied, please contact us within 48 hours to discuss a corrective service. Products may be returned within 7 days if unopened and in original packaging. Defective items will be exchanged or refunded upon inspection, providing that is is returned with the 2-3 days."